Privacy Policy
Last Updated: May 16, 2026
1. Overview
Tracify ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our agent observability platform and services.
2. Data Collection
We collect information that you provide directly to us, such as when you create an account, as well as technical data generated through your use of the platform. This includes:
- Account information (name, email, organization).
- Telemetry data sent via our SDK (spans, tool calls, LLM logs).
- Usage data (IP address, browser type, platform interaction).
3. Use of Information
We use the collected data to provide, maintain, and improve our services, including:
- Processing and visualizing agent telemetry.
- Providing cost and performance analytics.
- Sending system alerts and notifications.
- Protecting against fraudulent or illegal activity.
4. Data Security
We implement industry-standard security measures to protect your data. All telemetry data is encrypted in transit and at rest. Access to your data is strictly limited to authorized personnel and automated systems necessary to provide the service.
5. Contact
If you have questions about this policy, please contact us at privacy@tracify.tech.