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support-agentTraces
32K
↑ 9781%vs previous 90d
Error rate
5.1%
↓ 7.3%1.6K with errors
Latency p50
3.12 s
↓ 0.5%vs previous 90d
Latency p95
6.94 s
↓ 1.6%vs previous 90d
Total cost
$212.86
↑ 9538%$0.00665 per trace
Tokens
92.4M
83.2M in · 9.2M out
A story in this data
Release v1.14.0 made refunds time out. v1.14.1 fixed it.
The refund agent's payment call started failing after the release and recovered a few days later. Follow the same path you would use on a real incident.
Traces over time, ok and with errors stacked · click a bar to zoomokwith errors
Most common errors
All error groups →- 477search_kb · ConnectionErrorsearch_kb could not reach the knowledge index (connection reset by peer, request <id>).477 traces
- 163lookup_order · ValidationErrororder_id 'ORD-<n>' was not found for customer cust_<id>.163 traces
- 163issue_refund · ToolTimeoutissue_refund timed out after <n>ms (request <id>). The upstream service did not respond.163 traces
- 155lookup_order · ToolTimeoutlookup_order timed out after <n>ms (request <id>). The upstream service did not respond.155 traces
- 154gpt-4.1-mini · RateLimitError<n> Too Many Requests: rate limit reached for gpt-<n>-mini on tokens per minute. Retry after <n>s (request <id>).154 traces
Releases
Latest failed traces
Open in Tracing →- support-agentToolTimeoutsend_email timed out after 6000ms (request 7f1aaa09). The upstream service did not respond.v1.14.1 · 10.3 s
- support-agentRateLimitError429 Too Many Requests: rate limit reached for gpt-4.1-mini on tokens per minute. Retry after 7s (request d991683b).v1.14.1 · 7.60 s
- support-agentConnectionErrorsearch_kb could not reach the knowledge index (connection reset by peer, request f89fcd9f).v1.14.1 · 2.86 s
- support-agentConnectionErrorsearch_kb could not reach the knowledge index (connection reset by peer, request 93fb295b).v1.14.1 · 2.70 s
- support-agentToolTimeoutget_customer timed out after 3000ms (request 80f791ae). The upstream service did not respond.v1.14.1 · 4.51 s
- support-agentConnectionErrorsearch_kb could not reach the knowledge index (connection reset by peer, request 48dfb40c).v1.14.1 · 2.80 s