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support-agentTraces
12.5K
↑ 20%vs previous 30d
Error rate
5.9%
↑ 33%736 with errors
Latency p50
3.12 s
↓ 0.1%vs previous 30d
Latency p95
7.08 s
↑ 3.0%vs previous 30d
Total cost
$82.27
↑ 18%$0.00659 per trace
Tokens
35.8M
32.2M in · 3.6M out
A story in this data
Release v1.14.0 made refunds time out. v1.14.1 fixed it.
The refund agent's payment call started failing after the release and recovered a few days later. Follow the same path you would use on a real incident.
Traces over time, ok and with errors stacked · click a bar to zoomokwith errors
Most common errors
All error groups →- 189search_kb · ConnectionErrorsearch_kb could not reach the knowledge index (connection reset by peer, request <id>).189 traces
- 148issue_refund · ToolTimeoutissue_refund timed out after <n>ms (request <id>). The upstream service did not respond.148 traces
- 71lookup_order · ValidationErrororder_id 'ORD-<n>' was not found for customer cust_<id>.71 traces
- 68gpt-4.1-mini · RateLimitError<n> Too Many Requests: rate limit reached for gpt-<n>-mini on tokens per minute. Retry after <n>s (request <id>).68 traces
- 62lookup_order · ToolTimeoutlookup_order timed out after <n>ms (request <id>). The upstream service did not respond.62 traces
Releases
Latest failed traces
Open in Tracing →- support-agentToolTimeoutsend_email timed out after 6000ms (request 7f1aaa09). The upstream service did not respond.v1.14.1 · 10.3 s
- support-agentRateLimitError429 Too Many Requests: rate limit reached for gpt-4.1-mini on tokens per minute. Retry after 7s (request d991683b).v1.14.1 · 7.60 s
- support-agentConnectionErrorsearch_kb could not reach the knowledge index (connection reset by peer, request f89fcd9f).v1.14.1 · 2.86 s
- support-agentConnectionErrorsearch_kb could not reach the knowledge index (connection reset by peer, request 93fb295b).v1.14.1 · 2.70 s
- support-agentToolTimeoutget_customer timed out after 3000ms (request 80f791ae). The upstream service did not respond.v1.14.1 · 4.51 s
- support-agentConnectionErrorsearch_kb could not reach the knowledge index (connection reset by peer, request 48dfb40c).v1.14.1 · 2.80 s